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FAQ

Which coutnries does BELCORDI ship to?

We ship our products worldwide.

What is the shipping fee?

The shipping fee is 5 USD and it's a flat fee regardless of the amount of products ordered.
Shipping is FREE if you purchase more than 10 products.

How do I pay?

We accept PayPal or credit card payments.

How long does the delivery take?

We are based in Poland so shipping may take 2-3 weeks, depending on your location. Parcels get shipped out within 48 hours of payment.

Do the products come in any kind of packaging?

We use cardboard boxes to send the products out to you. If you order more than one product, the whole order will be placed in one box.

What if the size of the product is too small for you?

If a bracelet is too small for your wrist or you would like to shorten a specific necklace or make any other kind of customizations, please contact us at belcordijewelry (at) gmail.com and we will do our best to personalize the product to fit your neck or wrist.

What if a product I like has been already sold out?

If a product is sold out, contact us at belcordijewelry (at) gmail.com and let us know that you are interested in a specific model. All BELCORDI products are hand-made and each model is unique (you will see that once you add a product to your shopping cart, it automatically disappears from the store). However, contact us and we will create a similar, personalized model for you.

Can I return the product?

Yes, we accept returns of all items purchased in the online store. If you wish to return a product, please email us first at belcordijewelry (at) gmail.com. You will have to cover the shipping costs of the return.

How can I keep track of new products added to the site?

We do not have a newsletter, but all new additions to our colletion will be announced on our Facebook. Like our fanpage to stay up to date.

What if the question you want to ask is not on this list?

Use the Contact page to see how we can help.